Cancellation Policy: At FOOD EXCELLENCIA EXIM PRIVATE LIMITED, we understand that circumstances may change, and you may need to cancel your order. Cancellations are accepted under the following conditions:

1. Before Shipment: If your order has not yet been shipped, you may cancel it by contacting our customer service team at contact@foodexcellencia.com or calling 8629915017. We will process your cancellation and refund the full amount.
2. After Shipment: Once your order has been shipped, cancellations are not possible. However, you may initiate a return after receiving the product.

Refund Policy: We strive to provide the highest quality teas and ensure customer satisfaction. If you are not satisfied with your purchase, you may request a refund under the following conditions:

1. Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 7 days of delivery. We will arrange for a return and issue a full refund or replacement.
2. Incorrect Product: If you receive an incorrect product, notify us within 7 days of delivery. We will arrange for the return of the incorrect product and send the correct item.
3. Returns: Products must be returned in their original packaging, unused and in the same condition as received. Refunds will be processed within 7-10 business days after we receive the returned product.

For any cancellation or refund inquiries, please contact our customer service team at contact@foodexcellencia.com or call 8629915017